A Visualization Approach for Monitoring Order Processing in E-Commerce Warehouse

Junxiu Tang, Yuhua Zhou, Tan Tang, Di Weng, Boyang Xie, Lingyun Yu, Huaqiang Zhang, Yingcai Wu

View presentation:2021-10-28T13:45:00ZGMT-0600Change your timezone on the schedule page
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Efficient order processing in the warehouse can ensure timely delivery for e-commerce. However, managing order processing faces unpredictable order streams, fuzzy delay detection, and changeable task assignment. In this work, we propose OrderMonitor, a visual analytics system to support warehouse managers in monitoring real-time status, analyzing historical records, and evaluating the task priorities of order processing.
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The efficiency of warehouses is vital to e-commerce. Fast order processing at the warehouses ensures timely deliveries and improves customer satisfaction. However, monitoring, analyzing, and manipulating order processing in the warehouses in real time are challenging for traditional methods due to the sheer volume of incoming orders, the fuzzy definition of delayed order patterns, and the complex decision-making of order handling priorities. In this paper, we adopt a data-driven approach and propose OrderMonitor, a visual analytics system that assists warehouse managers in analyzing and improving order processing efficiency in real time based on streaming warehouse event data. Specifically, the order processing pipeline is visualized with a novel pipeline design based on the sedimentation metaphor to facilitate real-time order monitoring and suggest potentially abnormal orders. We also design a novel visualization that depicts order timelines based on the Gantt charts and Marey's graphs. Such a visualization helps the managers gain insights into the performance of order processing and find major blockers for delayed orders. Furthermore, an evaluating view is provided to assist users in inspecting order details and assigning priorities to improve the processing performance. The effectiveness of OrderMonitor is evaluated with two case studies on a real-world warehouse dataset.